Service

Delivery & returns

Every order ships directly from the supplier's warehouse. Delivery options, costs and times are quoted on each product page before you buy, and Hanseport handles anything that goes wrong.

Where we ship

We deliver to 30 countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. Prices are in EUR. Pick your country at the top of any page: stock, prices and delivery options are shown for it.

Delivery

  • We place your order with the supplier within 2 business days of payment.
  • The carriers, prices and delivery times available for Germany are shown on each product page, for the variant and quantity you pick. Standard options usually take one to four weeks; faster options are shown when available.
  • We email you the tracking number as soon as the supplier ships.
  • Items from different suppliers travel separately, so one order can arrive in several parcels.

Customs and import taxes

Depending on your country and the value of the order, import VAT or duties may apply. When the carrier collects them in advance, they are included in the delivery price shown; otherwise they are payable to the carrier on delivery.

Damaged, faulty, wrong or not as described

Write to [email protected] within 30 days of delivery with your order number and a few photos. We will send a replacement or refund the item and its delivery cost. We only ask you to send an item back if the supplier needs to inspect it, and in that case we pay for the return.

A parcel that does not arrive

If the tracking shows no movement for 15 days, or the parcel has not arrived 10 days after the latest estimated delivery date, contact us. We open a claim with the supplier and either reship the order or refund it in full.

Changing your mind

If you buy as a consumer, you can cancel within 14 days of receiving the goods without giving a reason. Tell us by email, then send the items back unused and in their original packaging within 14 days; we will give you the return address. We refund the price of the goods and the standard delivery cost within 14 days of receiving them. The cost of sending them back is yours.

Purchases made as a business can be returned for the reasons above (damaged, faulty, wrong or not as described).

Refunds

Refunds go back to the payment method you used, within 14 days of our decision.